Terms and conditions

Our expectations

As a member, you need to:

  • be courteous to fellow users

  • present your membership token upon request

  • wear appropriate workout clothing or swimwear at all times

  • wear closed-in sports shoes at all times when in the gym

  • open footwear, including Crocs, jandals and sandals, is not permitted

  • put away your weights after use

  • carry a sweat towel with you at all times and clean gym equipment after use

  • During peak times, please share equipment fairly by limiting your use to 20 minutes

  • be aware that children under 15 should not be in the gym.

Group fitness booking terms

These terms apply to group fitness bookings and attendance.

    • Members can book classes 8 days in advance.

    • Members can book up to 5 Group Fitness classes per week. 

    • Aquafitness classes are not included in this weekly limit. 

    • Bookings include waitlisted classes.  

    • If space is available at the start of the class, additional participants may be able to join.

    • If a class is full, you can join the waitlist.

    • If a space becomes available, confirm your place within the allocated time.

    • You can confirm by responding to the text message or through the ClubActive app.

    • If no response is received, the space may be offered to another participant.

    • A standby option may be available for members on-site.

    • Booking limits apply to all classes.

    • Please arrive before your class starts to allow time to check in.

    • Members arriving within the first 5 minutes of the class start time may still join if space is available.

    • After 5 minutes, late entry is not permitted.

    • Cancellations must be made at least 2 hours before the class start time.

    • Bookings cannot be cancelled within 2 hours of the class start time.

    • If you do not attend your booked class or cancel within 2 hours of the class start time, a no-show will be recorded.

    • Repeated no-shows may affect your ability to book classes.

    • The instructor manages each class session.  

    • Entry to the studio may be restricted until the instructor is present. This may vary by location.  

    • Check with your facility for specific access arrangements.  

    • Group fitness classes are included as part of a ClubActive membership.  

    • ClubActive does not provide or store mats for classes.

 

Our contract

You can view our membership application form (85KB PDF), which includes the full terms and conditions of membership.