Terms and conditions

Our expectations

As a member, you need to:

  • be courteous to fellow users

  • present your membership token upon request

  • wear appropriate workout clothing or swimwear at all times

  • wear closed-in sports shoes at all times when in the gym

  • open footwear, including Crocs, jandals and sandals, is not permitted

  • put away your weights after use

  • carry a sweat towel with you at all times and clean gym equipment after use

  • During peak times, please share equipment fairly by limiting your use to 20 minutes

  • be aware that children under 15 should not be in the gym.

Group fitness booking terms

These terms apply to group fitness bookings and attendance.

    • Members can book classes 8 days in advance.

    • Members can book up to 5 Group Fitness classes per week. 

    • Aquafitness classes are not included in this weekly limit. 

    • Bookings include waitlisted classes.  

    • If space is available at the start of the class, additional participants may be able to join.

    • If a class is full, you can join the waitlist.

    • If a space becomes available, confirm your place within the allocated time.

    • You can confirm by responding to the text message or through the ClubActive app.

    • If no response is received, the space may be offered to another participant.

    • A standby option may be available for members on-site.

    • Booking limits apply to all classes.

    • Please arrive before your class starts to allow time to check in.

    • Members arriving within the first 5 minutes of the class start time may still join if space is available.

    • After 5 minutes, late entry is not permitted.

    • Cancel your booking at least 2 hours before the class start time where possible.

    • If you cancel within 2 hours of the class start time, a late cancel will be recorded.

    • If you do not attend your booked class without cancelling, a no-show will be recorded.

    • Repeated late cancellations or no-shows may affect your ability to book classes.

    • The instructor manages each class session.  

    • Entry to the studio may be restricted until the instructor is present. This may vary by location.  

    • Check with your facility for specific access arrangements.  

    • Group fitness classes are included as part of a ClubActive membership.  

    • ClubActive does not provide or store mats for classes.

Our contract

Your ClubActive membership is governed by our membership conditions.

  • Read the full terms and conditions that apply to your ClubActive membership in our membership application form (PDF, 85KB).

  • If you are a Contracted Term member and your payments are up to date, you are able to transfer the remaining period of your minimum membership term to another person.

    If you have paid your membership in full, you may also transfer the remaining term of your membership.

    Who can receive a membership transfer?

    The person receiving your membership must:

    • be 15 years or older

    • not have been a ClubActive member within the six months before the transfer date

    • not have previously had their membership cancelled by ClubActive

    • meet our membership requirements.

    Each membership agreement can only be transferred once.

    If you pay by regular payments

    If you pay weekly, fortnightly or monthly, the new member will take over the remaining minimum term requirements and all future payments for that term.

    The new member must complete the required credit check and sign a direct debit form before the transfer can be completed.

    Discounted memberships

    A discounted membership can only be transferred to someone who is eligible for the same discount.

    If the new member is not eligible, the membership price will change to the applicable non-discounted rate.

    Transfer fee

    A $25 fee applies, which covers the administration and induction costs of the transfer.

    You are responsible for the transfer fee and any membership payments due until the new member's payments begin.

    If you paid your membership upfront

    If you paid your membership upfront, we will refund you the pro rata amount for the remaining term, less the $25 transfer fee.

    The refund will be paid into your nominated bank account once we have received the corresponding payment from the member taking over the remaining membership term.

    How to transfer your membership

    To request a membership transfer, contact the ClubActive team. We’ll confirm whether the transfer is eligible and guide you and the new member through the next steps.

    Contact ClubActive